Service Desk Specialist (M/F)

Supervised by a Service Manager, you will be in charge of handling support requests and serve as a focal point for our customers located all over the world, while being supported by our help desk.

To be more precise, you will have to provide these following tasks:

• Responds to telephone calls, email and personal requests for technical support from our customers
• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)
• Identifies, researches, and resolves technical issues for end users
• Have a strong awareness for technical contents and suggest improvements for an increased reliability

• You are open minded and ready to work in a multicultural environment;
• You have a great Team Spirit which is really important to share your daily tasks with your future colleagues in an open space.
• You have the ability to work in autonomy
• You have excellent communication (oral and written) skills in English and German (Any other European Language is considered as an asset).
• You have proven analytical and problem-solving abilities even under high pressure situations
• You have a degree in automation, electronics, electrical or computer sciences (minimum Bachelor degree)

• You have at least 2-3 years' experience in a similar position
• You are proactive, flexible and multi-task
• You have experiences in vision systems
• You have the ability to follow up on incidents and to set priorities